Customer assistance

Customer assistance

Our team is always ready to help you

Our online TV and movie equipment store always strives to stay in touch and provide up-to-date information for Movie Gears customers.

Here you can find information about payment, delivery, exchange and return of goods, information about the company, contacts, etc.

Answers to common questions

Orders and shipping

It all depends on the products you choose.

In some cases, items are already in our warehouse and you will be able to receive them within 2 business days.

If the item is out of stock, it usually takes 10 to 45 business days for delivery

You can create an account by placing an order on the site. The password for your personal account will be sent to your e-mail.

You can change the delivery address by contacting our manager at the contact phone number.

You can track the status of your order in your personal cabinet or in notifications to the e-mail specified when placing an order.

Card payments are only through acquiring banks widgets, we do not receive your card information.

We deliver to Russia and CIS countries (Belarus, Ukraine, Kazakhstan, etc.)

Generally yes. If you ordered multiple oversized items, it could be multiple packages and shipments.

If you need to change an item

Returns and exchanges

The goods can be returned within 14 days, only keeping their trade dress and packaging.

If you received the wrong item you ordered, call our manager on the contact phone number and we will exchange the item for the correct one.

If upon receipt you find that the packaging of your goods is damaged, make a photo-video fixation of the damage and send us to the post office, having previously contacted the manager by phone number.

Return shipping address should be coordinated with the manager of our store.

Just contact us on our contact number and we will help you.

If you have entered an incorrect delivery address when placing your order, please give us the correct address when our manager confirms your order by phone.

You can pre-order any item from our website through a manager.